Terms & Conditions

1. Introduction

Welcome to GrabBaskets ("we," "us," "our," or "Company"). These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services. By accessing and using GrabBaskets, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Services Description

GrabBaskets provides an online grocery shopping platform that connects customers with a wide range of fresh produce, daily essentials, and household items. Our services include:

• Online product browsing and purchasing
• Express delivery (10-minute and standard delivery options)
• Payment processing through various methods
• Order tracking and customer support
• Seller and delivery partner services

3. User Accounts

3.1 Account Registration

To use certain features of GrabBaskets, you must create an account. You agree to:

• Provide accurate, complete, and current information
• Maintain the confidentiality of your password
• Accept responsibility for all activities under your account
• Be at least 18 years old or use with parental consent

3.2 Account Security

You are responsible for maintaining the security of your account credentials. GrabBaskets is not liable for unauthorized access to your account resulting from your negligence or failure to secure your password.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate product descriptions, prices, and availability information. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free.

4.2 Pricing and Availability

• All prices are in Indian Rupees (₹) unless otherwise stated
• Prices are subject to change without notice
• Product availability is subject to stock limitations
• We reserve the right to limit quantities per order

4.3 Product Quality

Fresh products are delivered at their peak quality. Minor imperfections in fruits and vegetables are natural and expected. If you receive damaged or defective products, please contact our customer support within 24 hours with photos for replacement or refund.

5. Orders and Payments

5.1 Order Placement

By placing an order, you offer to purchase products at the stated price. Your order confirmation constitutes GrabBaskets' acceptance of your offer.

5.2 Payment Methods

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Digital wallets (PayPal, Google Pay, Apple Pay)
• UPI payments
• Net Banking
• Cash on Delivery (where available)

5.3 Payment Processing

All payments are processed securely. GrabBaskets uses industry-standard encryption and security measures. You authorize us to charge your selected payment method for your orders.

5.4 Failed Payments

If a payment fails, your order will not be processed. Multiple failed payment attempts may result in temporary account restrictions.

6. Delivery and Shipping

6.1 Delivery Areas

We deliver to selected locations. Availability is displayed at checkout. Delivery is not available for all addresses.

6.2 Delivery Times

• 10-Minute Delivery: Premium service available in select areas during specified hours
• Standard Delivery: Typically 30-60 minutes from order confirmation
• Delivery times are estimates and not guaranteed

6.3 Delivery Address

You are responsible for providing a complete and accurate delivery address. GrabBaskets is not liable for failed deliveries due to incorrect address information.

6.4 Delivery Attempts

Our delivery partners will attempt to contact you before delivery. If you are unavailable after reasonable attempts, we may cancel the order.

7. Returns and Refunds

7.1 Return Policy

Due to the perishable nature of our products:

• Fresh products cannot be returned once delivered
• Defective or damaged items can be reported within 24 hours
• Non-perishable items can be returned within 7 days if unopened and in original condition

7.2 Refund Process

• Refunds are processed after verification
• Refunds are credited to the original payment method
• Processing time: 5-10 business days
• Cancelled orders are refunded within 48 hours

8. User Conduct and Restrictions

You agree not to:

• Violate any applicable laws or regulations
• Engage in fraudulent or deceptive practices
• Harass, abuse, or threaten other users or staff
• Use automated tools to access the platform without permission
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Engage in money laundering or terrorist financing
• Resell products without authorization
• Manipulate prices or inventory

9. Seller Terms (if applicable)

9.1 Seller Eligibility

Sellers must be registered businesses or individuals authorized to sell in India. Sellers agree to comply with all applicable laws and regulations.

9.2 Product Listing

• Product descriptions must be accurate and complete
• Sellers must maintain adequate inventory
• Sellers cannot list prohibited items
• All prices must include applicable taxes

9.3 Seller Responsibilities

• Fulfill orders as described
• Provide quality products and services
• Respond to customer inquiries within 24 hours
• Handle returns and refunds promptly

10. Delivery Partner Terms

10.1 Independent Contractor Status

Delivery partners are independent contractors, not employees of GrabBaskets. This arrangement governs the terms of engagement.

10.2 Delivery Partner Obligations

• Maintain vehicle insurance and registration
• Deliver products safely and on time
• Handle products with care
• Maintain professional conduct
• Comply with traffic regulations

11. Intellectual Property

11.1 Ownership

All content on GrabBaskets, including logos, designs, text, graphics, and images, is the property of GrabBaskets or its licensors.

11.2 Limited License

You are granted a limited, non-exclusive license to use GrabBaskets for personal, non-commercial purposes only. You may not reproduce, distribute, or transmit any content without our express permission.

11.3 User Content

By submitting reviews, feedback, or content, you grant GrabBaskets a non-exclusive, royalty-free license to use such content.

12. Limitation of Liability

12.1 Disclaimer

GrabBaskets is provided "as is" without warranties of any kind. We do not warrant that our services will be uninterrupted, error-free, or secure.

12.2 Liability Limit

To the maximum extent permitted by law, GrabBaskets shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for services
• Delivery delays or failed deliveries
• Product quality issues beyond our control

13. Indemnification

You agree to indemnify and hold harmless GrabBaskets, its directors, employees, and agents from any claims, damages, or costs arising from:

• Your violation of these Terms
• Your use of our services
• Your content or submissions
• Your breach of applicable laws

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting our support team.

14.2 Termination by GrabBaskets

We may suspend or terminate your account if you:

• Violate these Terms or applicable laws
• Engage in fraudulent activity
• Consistently fail to maintain account security
• Harass other users or staff

15. Privacy and Data Protection

Your use of GrabBaskets is also governed by our Privacy Policy. Please review our Privacy Policy to understand our data practices and your rights.

16. Dispute Resolution

16.1 Informal Resolution

If you have a dispute with GrabBaskets, please contact our support team first to attempt resolution.

16.2 Arbitration

Disputes shall be resolved through binding arbitration in accordance with Indian law.

16.3 Governing Law

These Terms are governed by the laws of India, and you consent to the exclusive jurisdiction of courts in India.

17. Compliance with Laws

GrabBaskets complies with all applicable laws, including:

• Food Safety and Standards Act, 2006
• E-commerce Rules, 2020
• Consumer Protection Act, 2019
• Information Technology Act, 2000

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website. Your continued use constitutes acceptance of modified Terms.

19. Contact Information

For questions about these Terms, please contact us:

• Email: support@grabbaskets.com
• Phone: +91-XXXX-XXXX-XX
• Address: GrabBaskets, India